At {{storeConfig.name}}, we want you to feel confident when shopping with us. Please read the following policy carefully to understand how order cancellations, returns, exchanges, and refunds are handled.
1. Canceling or Changing an Order
You may request an order cancellation or modification within 12 hours of payment confirmation, provided processing, packaging, or shipping has not started.
Once your order enters processing or shipment preparation, we may no longer be able to make changes or cancel it. Orders already in transit cannot be canceled.
Approved cancellations are subject to a deduction of 6.9% of the order amount plus $1 to cover administrative and payment processing expenses.
2. Return Eligibility
Eligible purchases may be returned within 30 days of the purchase date or 14 days after delivery, whichever date is later.
To qualify for a return, items must be unused and in their original condition, with all packaging, accessories, and included components intact.
Please email {{storeConfig.service_email}} for return authorization before sending any product back. Unauthorized returns will not be accepted.
3. Refund Conditions
Refund requests may be considered when an item arrives damaged or incorrect, or when it fails to arrive within the guaranteed delivery timeframe. Supporting evidence, such as the order number, customer name, photographs, or an unboxing video, may be required.
Returns due to a change of mind are permitted under the applicable return conditions, but customers must cover the return shipping costs.
Refunds for returned products are processed after the item has been received and inspected.
4. Replacements and Exchanges
If a package cannot be delivered because of a shipping carrier error, we will arrange a replacement at no additional cost.
If the delivery issue results from incorrect shipping details provided by the customer, the customer is responsible for the cost of the replacement item.
5. Non-Eligible Returns and Refunds
Returns or compensation may not be available in the following circumstances:
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Delays caused by incorrect customer information or missed delivery attempts.
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Orders that are already in transit.
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Pre-order or custom-made products, unless defective or otherwise required by applicable law.
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Products returned without prior authorization.
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Packages confirmed as delivered but subsequently lost or stolen.
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Returns resulting from customs detention, natural disasters, or other force majeure events.
6. Undeliverable Shipments
If a package cannot be delivered, we may contact you using the email address provided at checkout. If inaccurate contact details prevent us from reaching you and the package is returned or destroyed, {{storeConfig.name}} cannot be held responsible for the resulting loss, subject to applicable law.
7. International Orders
International shipments may be subject to customs duties, import taxes, or other fees determined by the destination country. Customers are responsible for reviewing applicable charges before ordering.
Returns or cancellations requested because of shipping costs or customs-related issues are generally not accepted.
8. Contact Our Team
For assistance with an order cancellation, return, replacement, or refund, contact {{storeConfig.service_email}}. Please include your order number and a description of the issue so our team can review your request.